The love for the arts is the roof on our House and to this end, your experience of investing and procuring the artwork you love is important to us.
At The House Of Creativity, we back our passion with promise. Our promise is to deliver your order in pristine condition so that you, as an art lover and buyer are 100% satisfied.
As a norm, once purchased, you can not return or exchange any artwork. You can however be rest assured that in the event of your order being damaged or impaired in any way, we will provide complete cooperation from our end.
If in the rare occasion the artwork received is damaged in transit/ received in a damaged condition by you, please follow the following to initiate a return -
If you have received the artwork where it seems the package was damaged, we request you to
- Take clear pictures and videos of the package and email it to us on [email protected].
- Do not open until there is a confirmation from our end. The packaging would have a similar disclaimer affixed in writing on the top; to ensure you are mindful of the same.
- Once our team is notified, we will initiate our internal follow up procedure. Post which, if we can gauge that the artwork might not have been damaged, we will inform you to open the package and also confirm the condition of the artwork.
In the event of the artwork itself being damaged, we request you to
- Take clear pictures and videos of the artwork and email it to [email protected].
- Our team will then communicate with you the next steps, post an internal assessment.
Note: A refund/credit note will be processed only for damaged artworks and NOT because the buyer did not like the artwork.
The artworks are professionally photographed for quality, colour and detail. However, there may be slight differences in colour resolution as compared to the pictures. We request you to take this into consideration while making your purchase.